Welcome to the NORD SMS Help Center.
Here you’ll find guides, FAQs, and best practices to get the most out of your SMS marketing campaigns.
Getting Started
How do I create my first SMS campaign?
- Go to the Dashboard
- Click on “New Campaign”
- Upload your contact list or select a saved group
- Write your message (160 characters max recommended)
- Schedule or send instantly
How do I import contacts?
- Navigate to “Contacts” > “Import CSV”
- Your file must include a valid phone number column
- Optional: Add custom fields like name, location, tags
Sending SMS
Can I personalize SMS with the contact’s name?
Yes! Use dynamic tags like {first_name} in your message body. Example:
“Hi {first_name}, don’t miss our new offer!”
How many messages can I send per day?
There’s no fixed limit, but high-volume users may require sender ID registration, depending on the destination country.
Compliance
Is NORD SMS GDPR-compliant?
Yes. You are the data controller; we only process data on your behalf.
You must obtain opt-in consent from your recipients before sending marketing messages.
Can I use NORD SMS for bulk marketing?
Yes — but ensure your audience has explicitly agreed to receive messages. Unsolicited SMS is prohibited under EU and telecom laws.
Technical Help
Why are some messages not delivered?
Common reasons:
- Invalid phone numbers
- Opt-out recipients
- Carrier filtering or blacklists
Check your delivery reports under “Reports” > “Details”.
Can I integrate with my CRM or website?
Yes, with our API. You can trigger SMS based on user actions, bookings, or payments.
Billing & Accounts
How are credits calculated?
One credit = one SMS of up to 160 characters. Messages over 160 characters may consume multiple credits (concatenated SMS).
How do I change my plan or buy more credits?
Go to “Billing” > “Plans”, or “Top up credits” from your dashboard.